Privacy Policy for MrDentz LLC

Privacy Policy – MrDentz LLC

Effective Date: 04/21/2026

Introduction

MrDentz LLC ("MrDentz," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect from you when you visit mrdentz.com (the "Site") or use our paintless dent repair, hail repair, and related services (the "Services"), how we use and share that information, and the choices you have. By using the Site or Services, you agree to the practices described in this Policy.

Information We Collect

We collect information you give us directly, information collected automatically when you use the Site, and information from third parties.

Information you provide includes your name, email address, phone number, mailing address, vehicle information (year, make, model, and VIN if you provide it), description and photos of damage, hail vs. dent selection, appointment preferences, insurance carrier and claim details you choose to share, payment-related information you provide (we do not store full card numbers), and any other information you submit through forms, email, text, or phone.

Information collected automatically when you use the Site includes IP address, browser type, device identifiers, pages viewed, referring URL, approximate location, and similar usage data collected through cookies, pixels, and analytics tools.

Information from third parties may include details from your insurance carrier (with your authorization), referral sources, social media when you interact with our pages, and service providers that help us operate the business.

How We Use Your Information

We use your information to provide estimates, schedule appointments, perform repairs, communicate with you about your vehicle and service, coordinate with your insurance carrier when you ask us to, process payments, respond to inquiries, send service reminders and other transactional messages, send marketing messages where you have separately consented, operate and improve the Site, prevent fraud, and comply with legal obligations.

How We Share Your Information

We share information only as described in this Policy, including with: insurance carriers and adjusters when you authorize us to coordinate a claim on your behalf; service providers that help us run our business, such as our website host (GoDaddy), email and SMS providers, scheduling tools, payment processors, analytics, and security tools (including TrustedSite); professional advisors such as accountants, attorneys, and insurers; law enforcement, courts, or government agencies when we believe disclosure is required by law or to protect rights, safety, or property; and a successor entity in the event of a merger, acquisition, financing, or sale of assets.

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising.

SMS / Text Messaging

By providing your mobile phone number to MrDentz LLC ("MrDentz," "we," "us," or "our") through our website, chat widget, repair scheduling form, or any other intake method, you expressly consent to receive text (SMS) messages from us at the number you provided. These messages may include appointment confirmations and reminders, repair status and pickup updates, quote follow-ups, customer service responses, and occasional promotional or informational messages related to our hail and dent repair services.

Consent to receive text messages is not a condition of purchasing any goods or services from MrDentz. You may decline to receive text messages and still use our services by contacting us another way.

Message frequency varies based on your interaction with us. Message and data rates may apply, depending on your mobile carrier's plan. MrDentz is not responsible for any carrier charges incurred as a result of receiving messages from us.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one final confirmation message and will not receive any further messages unless you opt back in. You can reply HELP at any time to receive information about the messaging program, or contact us directly at joe@mrdentz.com or (512) 940-9918.

We will never share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in status to any third party for their own marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging delivery platforms (for example, our SMS provider), is permitted solely to operate the SMS program; these parties are contractually prohibited from using your information for any other purpose.

Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Cookies and Analytics

The Site uses cookies and similar technologies to keep the Site functioning, remember your preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how the Site works for you.

Data Retention

We keep your information only as long as needed to provide the Services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Your Choices and Rights

You may update or correct your information by contacting us. You may opt out of marketing emails by following the unsubscribe link in any marketing email, and out of marketing texts by replying STOP (see the SMS / Text Messaging section above for full details). Depending on where you live, you may have additional rights — such as the right to access, correct, delete, or receive a copy of your personal information, and the right to opt out of certain processing — under laws like the California Consumer Privacy Act (CCPA/CPRA), the Texas Data Privacy and Security Act (TDPSA), and similar state privacy laws. To exercise any of these rights, contact us using the information in the Contact Us section. We will not discriminate against you for exercising your rights.

Third-Party Links

The Site may contain links to third-party websites or services we do not control. This Policy does not apply to those third parties. We encourage you to review their privacy policies before providing them with information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Effective Date" above. Your continued use of the Site or Services after we post changes means you accept the updated Policy.

Contact Us

MrDentz LLC  

1309 Leander Dr Suite 1004  

Leander, TX 78641  

Email: joe@MrDentz.com  

Phone: 512-940-9918